Bill Sutter is the CEO and President of RMC Group. With more than 22 years in the insurance restoration industry he has become a valued partner and asset to both commercial property casualty insurance companies and commercial property owners and managers throughout the United States and Canada. Having grown up in the industry, his father’s fire and water restoration business was his first full time position after college. Bill was instrumental in growing his father’s company RCCS into a successful full service restoration contractor that performed work both regionally and nationally. His first major catastrophe was Hurricane Andrew, where he began to grow new national accounts that promoted further growth and exposure. This rapid growth continued with Bill leading the marketing efforts, bringing about their unique opportunity to perform work at the World Trade Center Bombing losses in 2001. RCCS was called from the Midwest to support and perform clean up and restoration efforts in buildings surrounding the World Trade Centers (WTC), bringing about great exposure. Bill lead clean-up/restoration efforts and 3 residential and office high rise buildings, and also performed various tenant repairs and relocations. Bill also led a team of consultants through a room by room itemized assessment/estimate of 90 West Street. This building was one of the closest structures still standing next to the WTC, and sustained heavy damages. Bill’s estimate and consulting on this project brought about a settlement for the insurance company that saved over $20 MM and resolved insured/insurance company differences.
Shortly after the WTC losses RCCS was courted and acquired by industry leader Inrecon Restoration, who later became Belfor Restoration Group. Bill’s role with Belfor grew from General Manager of Kansas City in 2004, to Midwest Regional Manager and National Account Manager from 2005-2009. During his time with Belfor the Kansas City operations doubled in size, they opened a successful St. Louis office, and he co-managed the company’s biggest national account. During Hurricane Katrina Bill helped coordinate the restoration efforts on 200 box stores locations with repair estimates totaling over $150 MM. This effort required over 600 staff and sub-contractor personnel for many weeks. Bill helped lead this effort and interacted daily with the clients to make sure their expectations were being met. In 2008, Bill led the same account manager efforts in Hurricane Ike, while also providing high level consulting on large commercial and industrial losses for several large commercial property insurance companies.
In 2009, Bill started RMC Group LLC, a national building consulting firm that specializes in large commercial and industrial building losses. RMC works nationally with several of the largest commercial property and casualty insurance carriers in North America, providing high level building and restoration assessment and management on building losses that need oversight and management. RMC’s services historically bring value by controlling the building scope and price, condensing the period of restoration, and bringing closure to complicated losses.
Seattle Water Loss 2009
In 2009, RMC Group was called to a 25 story high rise residential tower in Seattle, WA. This facility sustained substantial water damage from a 6 inch water main break, damaging 120 units over 15 floors of the building. RMC met with local restoration contractors who had established a cost reserve with the insured of $1.2 MM. RMC staff inspected, moisture mapped with the contractor, and documented the entire building, re-inspecting equipment and supplies, and bringing about closure on emergency services so that reconstruction could begin. The final emergency service was $635,000 with a final reduction of $565,000 from the original reserve.
Tulsa Hospital Loss 2010
In 2010, RMC Group was called out to a large water loss at a university hospital in downtown Tulsa, OK. The insured hired a local emergency contractor and general contractor who began work immediately without direction or involvement from the insured and insurance company. RMC provided construction management, providing the following:
- Vendor agreements and contracts
- Scope review with vendors resulting in detailed agreements
- Reduction in reserves and “not to exceeds”
- Clerking services to provide exact detail of equipment, labor, and consumables
- Weekly meetings with insured and vendors, email updates to client
Within the first two weeks of the loss reserves and “not to exceeds” were provided to the insured and insurance company. These reserves began at $5.9 MM, with RMC construction management the total loss ended at $4.1 MM, for a reduction of $1.9 MM.
Joplin Tornado Losses 2011
RMC Group was called to assist with a regional hospital group that sustained damages to multiple locations in and around Joplin, MO. RMC sent a team of consultants that performed an assessment of over 80 buildings and locations, meeting with local building officials, FEMA, insured’s representatives, and insured’s vendors to establish agreed scope and pricing. Priority was put on temporary locations and supporting operations so the community could have continued care. Meetings, restoration, and reconstruction continued over a nine month period, resulting in a process that was acknowledged and praised by the insured and local officials. This project was highlighted in an article written in a national claims publication in June 2012.
Superstorm Sandy Losses 2012
RMC Group was called by several large insurance carriers to assist with the assessment and consulting of building losses in New Jersey and New York surrounding Superstorm Sandy in November 2012. During this time, a large team of RMC consultants mobilized and provided the following:
- Building Consulting Services
- Detailed Invoice and Document Review
- Construction Management
- Clerking Services- Loss Oversight
From November 2012 to October 2013 RMC was involved with over 60 large loss projects, ranging from $500,000 to $45 MM With a total a loss value of over $130 MM, RMC managed losses had total building loss reduction of $30 MM from the initial building reserves.
- 2009 to Present - Founder, President, CEO of RMC Group LLC
- 2011 to Present - Founder, President, CEO of Virtus Group LLC
- 2006 to 2009 - Regional Manager/National Account Manager-Belfor USA Group
- 2004 to 2005 - General Manager- Belfor USA Group- Kansas City, MO
- 1991 to 2003 - Marketing Director, Account Manager- RCCS- Kansas City, MO
- Construction Estimating & Project Management Certificate
- Xactimate Training
- IICRC Fire Restoration Certified
- IICRC Water Restoration Certified
- IICRC Mold Restoration Certified
- EPA-RRP Lead Renovations
- OSHA 30 Hour Card Holder
- OSHA 10 Hour Card Holder
- Scaffolding Safety Certification
- Asbestos Awareness Training
- 1987-1991- Communication Studies- University of Kansas