Bill Sutter has had a lifetime of experience in the insurance restoration industry, having served and become an invaluable partner for countless insurance companies, property owners, and business managers. His efforts have brought about success and growth for multiple multinational restoration firms by offering quality service and dependable results.
Bill helped grow his father's company RCCS, increasing their client base in response to Hurricane Andrew and securing the opportunity to perform restoration and consulting services for the World Trade Tower losses. His marketing and expansion strategies lead to Belfor Restoration Group taking notice and later acquiring RCCS where Bill continued to advance, from the Midwest Regional Manager to a National Account Manager. He doubled operations in Kansas City and opened a new office in St. Louis while co-managing the company's largest national account. Bill also notably helped lead a team of over 600 staff in response to 200 commercial property losses from Hurricane Katrina, totaling over $150 million in repair estimates.
In 2009, Bill formed the RMC Group to offer specialized building consulting services to insurers for commercial and industrial building losses. His industry recognition and leadership continues to attract many of the trade's leading experts and brightest prospects, expanding the RMC Group's repertoire of innovative services and international coverage. Bill's and RMC's growing client base has been a result of their expertise, integrity, and excellence in service, which are among the company's core values and the promise offered to all clients.
In 2009, RMC Group was called to a 25 story high rise residential tower in Seattle, WA. This facility sustained substantial water damage from a 6 inch water main break, damaging 120 units over 15 floors of the building. RMC met with local restoration contractors who had established a cost reserve with the insured of $1.2 MM. RMC staff inspected, moisture mapped with the contractor, and documented the entire building, re-inspecting equipment and supplies, and bringing about closure on emergency services so that reconstruction could begin. The final emergency service was $635,000 with a final reduction of $565,000 from the original reserve.
In 2010, RMC Group was called out to a large water loss at a university hospital in downtown Tulsa, OK. The insured hired a local emergency contractor and general contractor who began work immediately without direction or involvement from the insured and insurance company. RMC provided construction management, providing the following:
Within the first two weeks of the loss reserves and "not to exceeds" were provided to the insured and insurance company. These reserves began at $5.9 MM, with RMC construction management the total loss ended at $4.1 MM, for a reduction of $1.9 MM.
RMC Group was called to assist with a regional hospital group that sustained damages to multiple locations in and around Joplin, MO. RMC sent a team of consultants that performed an assessment of over 80 buildings and locations, meeting with local building officials, FEMA, insured's representatives, and insured's vendors to establish agreed scope and pricing. Priority was put on temporary locations and supporting operations so the community could have continued care. Meetings, restoration, and reconstruction continued over a nine month period, resulting in a process that was acknowledged and praised by the insured and local officials. This project was highlighted in an article written in a national claims publication in June 2012.
RMC Group was called by several large insurance carriers to assist with the assessment and consulting of building losses in New Jersey and New York surrounding Superstorm Sandy in November 2012. During this time, a large team of RMC consultants mobilized and provided the following:
From November 2012 to October 2013 RMC was involved with over 60 large loss projects, ranging from $500,000 to $45 MM With a total a loss value of over $130 MM, RMC managed losses had total building loss reduction of $30 MM from the initial building reserves.