Bill Sutter

In 2009, RMC Group was called to a 25 story high rise residential tower in Seattle, WA. This facility sustained substantial water damage from a 6 inch water main break, damaging 120 units over 15 floors of the building. RMC met with local restoration contractors who had established a cost reserve with the insured of $1.2 MM. RMC staff inspected, moisture mapped with the contractor, and documented the entire building, re-inspecting equipment and supplies, and bringing about closure on emergency services so that reconstruction could begin. The final emergency service was $635,000 with a final reduction of $565,000 from the original reserve.

In 2010, RMC Group was called out to a large water loss at a university hospital in downtown Tulsa, OK. The insured hired a local emergency contractor and general contractor who began work immediately without direction or involvement from the insured and insurance company. RMC provided construction management, providing the following:

• Vendor agreements and contracts
• Scope review with vendors resulting in detailed agreements
• Reduction in reserves and “not to exceeds”
• Clerking services to provide exact detail of equipment, labor, and consumables
• Weekly meetings with insured and vendors, email updates to client

Within the first two weeks of the loss reserves and “not to exceeds” were provided to the insured and insurance company. These reserves began at $5.9 MM, with RMC construction management the total loss ended at $4.1 MM, for a reduction of $1.9 MM.

RMC Group was called to assist with a regional hospital group that sustained damages to multiple locations in and around Joplin, MO. RMC sent a team of consultants that performed an assessment of over 80 buildings and locations, meeting with local building officials, FEMA, insured’s representatives, and insured’s vendors to establish agreed scope and pricing. Priority was put on temporary locations and supporting operations so the community could have continued care. Meetings, restoration, and reconstruction continued over a nine month period, resulting in a process that was acknowledged and praised by the insured and local officials. This project was highlighted in an article written in a national claims publication in June 2012.

RMC Group was called by several large insurance carriers to assist with the assessment and consulting of building losses in New Jersey and New York surrounding Superstorm Sandy in November 2012. During this time, a large team of RMC consultants mobilized and provided the following:

• Building Consulting Services
• Detailed Invoice and Document Review
• Construction Management
• Clerking Services- Loss Oversight

From November 2012 to October 2013 RMC was involved with over 60 large loss projects, ranging from $500,000 to $45 MM With a total a loss value of over $130 MM, RMC managed losses had total building loss reduction of $30 MM from the initial building reserves.